MY COASTAL COLLECTION

FAQ

Where do you ship?

We deliver nationwide across Australia. Standard shipping typically takes 3 to 7 business days depending on your location, with express options available at checkout.
How much does shipping cost?

Shipping costs are calculated at checkout based on the size, weight, and destination of your items. If you would like to combine items and want us to check the shipping cost, please contact hello@mycoastalcollection.com.au
How can I track my order?

Once your order has dispatched, you will receive a confirmation email containing your tracking details.
When will my order be processed?

Orders placed before 1:00 PM AEST on business days (Monday–Friday) are dispatched the same or next business day. Orders placed on weekends or public holidays are processed on the following business day.

What payment options do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options such as Afterpay.
Can I change or cancel my order?

If you need to amend or cancel an order, please contact our support team as soon as possible. Once an order has entered dispatch processing, changes or cancellations can no longer be made.
Is my payment information secure?

Yes. All transactions are encrypted with SSL security protocols to ensure your payment and personal details remain safe.

How do I know if an item will be restocked?

Popular items are relisted regularly but many are limited items. You can join our email newsletter for updates or contact us.
Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders faster, save shipping addresses, and view your order history.