Refund policy

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Returns

We offer a 14-day return policy, meaning you have 14 days from receiving your order to request a return.

To be eligible for a return, your item must be:

Unused and unworn
In its original condition and packaging
With all tags attached
Accompanied by proof of purchase (receipt or order details)

To request a return, please contact us at hello@mycoastalcollection.com.au.

Approved returns should be sent to:

PO Box 8043
Marks Point NSW 2280

Please note that items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange a solution.

Non-Returnable Items

We do not accept returns for:

Custom or personalised products
Personal care items
Sale items
Gift cards

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@mycoastalcollection.com.au.